Restaurant Overcharges Customer By Rs 10 For Ice Cream, Now It Has To Pay Rs 2 Lakh Fine
Overcharging a customer Rs 10 for ice cream proved costly for a Mumbai Central restaurant?as the district consumer forum fined it Rs 2 lakh and ordered compensation to be paid to the customer.?
In 2014, Shagun Veg Restaurant charged a customer Rs 175 while the MRP was Rs 165 for an ice cream. Holding it guilty of unfair trade practices, the forum said that it had definitely made profited by levying extra charge on innocent customers since it's been in business for nearly 24 years and is making Rs 40,000-50,000 daily.?
Coming down heavily on the restaurant, the forum ordered it to deposit Rs 2 lakh as fine, saying “In order to curb such unscrupulous trade practices by restaurants and shops and for the benefit of customers, the principle of fear of deterrence must be addressed,” TOI quoted.?
Mumbai Police sub-inspector Bhaskar Jadhav, the complainant, said that on June 8, 2014, he was returning home from DB Marg Police Station. On the way, he visited the restaurant to buy ice-cream for guests at his house. He took two family packs and was surprised when he noticed that the restaurant had levied extra charge. He raised the issue, but the restaurant dismissed his objection.?
The restaurant defended itself, saying that the extra charge was levied as it had incurred cost for storing the ice-cream. It added that shops and restaurants are different. Dismissing the restaurant’s claims, the forum said that the complaint had not used their services such asking waiter to get water, using furniture or using cutlery for having the ice-cream. Therefore, it held that the extra charge was unjustified.